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Service Level Agreements

SLAs01

Please see Terms and Conditions in SLA Contract – Available upon request.

Pricing and product availability subject to change without notice.

*Includes User document backup to the Cloud and constant monitoring thereof. Running and confirmation of on-site backup during site visits.

*Server and other backup solutions also available – not included – to be tailored to Customer requirements.

**Pricing Options for User Workstations Only. Remote Monitoring Services & Support available for Servers, Printers and Network Devices available according to tailermade packages.

On-site Visit is approximately 2 hours per session scheduled as agreed between IT Consultant and Customer.

Unused Remote Support Hours do not accumulate. The Customer will be billed for any additional Remote Support hours.

On-site Support to Customers based outside of Gauteng will charged for additionally.

Don’t want to sign a contract?

Get your IT Services and Support on an Ad-Hoc-Only basis.

Adhoc

Remote Monitoring & Managment

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